Powered by Claude Private beta

Support that answers before the ticket is opened.

Bulutsky AI is a Claude-powered assistant for hosting customers and online stores. It fixes DNS, SSL, email and WordPress problems in plain language, drafts your support replies, and checks your site's health — in English, Turkish and German.

See how it works
  • Claude Sonnet 5.5reasoning model behind every answer
  • 3languages: EN, TR, DE
  • 24/7first response, no queue
Bulutsky Assistant Demo conversation · Claude Sonnet 5.5

Answers are generated by Claude and can be wrong. Nothing you type here is used to train models.

Built by Bulutsky, a hosting and e-commerce development company in Antalya, running production stores for clients in Turkey and Germany.

  • bulutsky.com
  • profsaracoglu.de
  • gresspo.eu
  • + hosting customers in pilot

One assistant, four jobs

Every feature below runs on the Claude API. We pick the model per task: Sonnet for reasoning with customers, Haiku for fast classification at scale.

Claude Sonnet 5.5

Support agent

A chat agent embedded in bulutsky.com and the client panel. It is grounded in our own knowledge base (cPanel, DNS, SSL, email, WordPress), can run read-only checks on the customer's domain, and opens a ticket with a summary when a human is needed.

  • Retrieval over 400+ internal help articles
  • Tool use: DNS lookup, SSL check, mail-server test
  • Hands off to a human with full context
SSLcertificate valid, expires in 61 days
DNSA record points to old server (185.x.x.x)
MAILMX and SPF verified
Assistant found the cause in 2 tool calls and explained the fix.
Claude Haiku 5.5

Ticket copilot

Every incoming ticket is summarised, tagged by product and urgency, and gets a draft reply in the customer's language. Our team reviews, edits and sends. Average handling time drops; tone stays consistent.

  • Priority and category in under a second
  • Draft replies in Turkish, English and German
  • Prompt caching keeps per-ticket cost tiny
#4821"Mail stopped working on Outlook" — urgency high
#4822"Invoice for September" — billing, low
#4823"White screen after plugin update" — WordPress, high
Drafts ready for review · 3 of 3
Claude Sonnet 5.5

Site doctor

Paste a URL. We crawl it, collect speed, security and error signals, and Claude turns the raw findings into a short, prioritised plan that a non-technical owner can act on.

  • WordPress version, plugins and known issues
  • Core Web Vitals and image weight
  • Mixed content, exposed files, outdated PHP
72health score
1Update PHP 7.4 to 8.3 (security, speed)
2Compress 14 images over 1 MB
3SSL and HTTPS redirect are correct
Claude Sonnet 5.5

E-commerce copilot

For the Shopify stores we build and run in Germany: product descriptions and SEO content in German, English and Turkish, customer chat on the storefront, and ad copy variants for Google and Meta campaigns.

  • Brand voice and legal wording per store
  • Bulk generation through the Batch API
  • Piloting on profsaracoglu.de and gresspo.eu
DESchwarzkümmelöl, kaltgepresst – 250 ml
ENCold-pressed black seed oil – 250 ml
TRSoğuk sıkım çörek otu yağı – 250 ml
3 languages, one product record, consistent claims.

How a question becomes an answer

The same pipeline serves the chat agent, the ticket copilot and the site doctor.

  1. 1

    Understand

    Claude reads the message, detects the language, and decides whether it needs documents, a tool, or a human.

  2. 2

    Retrieve

    Relevant help articles and the customer's account context are pulled from our knowledge base and added to the prompt.

  3. 3

    Check

    With tool use, Claude runs safe read-only checks: DNS records, certificate status, mail-server reachability.

  4. 4

    Answer or hand off

    The customer gets clear steps. If the fix needs server access, a ticket is opened with a summary for our team.

Built on the Claude API

We chose Claude for its instruction following, long context and reliable tool use. The application layer is deliberately boring: PHP 8.3 on our own servers, a small vector index, and the official Claude API.

Claude developer docs
  • Claude Sonnet 5.5customer-facing reasoning, site doctor plans
  • Claude Haiku 5.5ticket classification and summaries
  • Tool useDNS, SSL and mail checks as typed tools
  • Prompt cachingshared knowledge-base context, lower cost
  • Batch APIbulk product content for stores
  • Streamingtoken-by-token replies in the chat widget
  • PHP 8.3 · MariaDB · Redisapplication layer on Bulutsky infrastructure
  • Vector searchembeddings over help articles and docs

Pricing during beta

Free for Bulutsky hosting customers while we are in beta. Paid plans open with general availability.

Included

Freewith any Bulutsky hosting plan
  • Support agent in client panel
  • Site doctor, 1 scan per month
  • English, Turkish, German

Pro

€19/moplanned, per site
  • Storefront chat widget for your own customers
  • Weekly site doctor reports
  • Product and SEO content generation
  • Priority human support

Agency

Customfor teams running many stores
  • Ticket copilot for your help desk
  • Brand voice per client
  • Batch content for catalogues
Talk to us

Your data, handled carefully

We are a hosting company; keeping customer data safe is the whole job.

  • No training on your data

    Requests go to the Claude API under Anthropic's commercial terms. Your conversations and tickets are not used to train models.

  • Read-only tools

    The assistant can look at DNS, certificates and mail reachability. It cannot change server settings; those stay with humans.

  • A human is always reachable

    Every conversation can be escalated to our support team with one click, with the full context attached.

  • Clear about being AI

    The assistant introduces itself as AI, shows which model answered, and says when it is unsure.

Questions

Which AI model powers Bulutsky AI?

Claude by Anthropic. Customer-facing answers use Claude Sonnet 5.5; classification and summaries use Claude Haiku 5.5. We access the models through the Claude API.

Can it break my website?

No. The assistant only has read-only tools. Any change to DNS, server configuration or your WordPress install is done by a person on our team after you approve it.

Which languages does it speak?

English, Turkish and German today. It replies in the language you write in.

I'm not a Bulutsky customer. Can I use it?

During beta the support agent is for Bulutsky hosting customers. The Pro plan for other sites and stores opens with general availability; join the waitlist to get an invite.

Where is my data stored?

Conversation logs and tickets live on Bulutsky servers. Model requests are sent to the Claude API and are not retained for training.

Bring Claude to your support desk

We're onboarding beta users in small groups. Tell us about your site and we'll get in touch.